Client & Class Participant Responsibilities

Payment
Payment in full is due before the time of your session or class as part of your booking / registration process. All major credit/debit cards are accepted for payment.

Late Arrivals
Please arrive on time for your session or class, both in the office and online. Laura is not always able to extend the time of your session or class on the back end. Arriving later than 15 minutes to a session will result in a rescheduling of the session and a charge in full for the missed session. Late arrivals to classes will miss content that will not be made up.

Cancellation Policy
Cancellations create a significant impact on Laura’s business due to its intimate size. If a cancellation is necessary, up to 12 hour prior notice is required for any sessions or classes that cannot be kept. Payment in full is required for any missed sessions or classes at all times. You will be charged for your missed appointment or class.

Time Zone
All sessions take place during Eastern Standard Time, from the Boston / Cambridge area of Massachusetts in the USA. If you live outside this timezone, it is up to you to convert the time accordingly.

Recording Your Session
Because Laura works with hundreds of clients internationally, she is no longer able to offer recordings from her end, due to the volume of storage and varying technology access points they have.

With that said, clients are welcome to do one of three things to record on their own during their session:

1.Online via zoom: from a computer you can press the record button at any time during the session. At the end of the session it will ask you to save the recording to your device. (Please note: this is not an option if zoom is being used on a smartphone or tablet.)

2.Take notes with a notepad and writing utensil.

3.Use your own phone recording app to record the session.

Practitioner Responsibilities

Laura or someone from her customer support team will return emails as soon as possible.

Clients and class participants are fully clothed at all times and properly covered with draping if desired for all sessions and classes as warranted.

Laura adheres to all ethical guidelines set forth by the International Center for Reiki Training when practicing and teaching Reiki. She adheres to the National HIPAA Privacy Rule during herbal wellness consultations.

If Laura needs to cancel an appointment, she will do so with at least 24 hour notice, if at all possible. If an emergency arises and she cannot give 24 hour notice, she will apply a 50% discount to your rescheduled session, provided the rescheduled session is completed within 30 days of the original appointment.

Laura keeps accurate records of all sessions and maintains client confidentiality at all times.

The contact email you give will be added to Laura’s newsletter list.

Some posts on the Divine Lotus Healing blog and some product highlights in the online shop contain affiliate links, which means that if you click on one of the product links and then make a purchase, I will receive a small monetary compensation, at no cost to you. I try to only recommend items I’ve personally used or know about so you get high quality, reliable resources at your fingertips. By making a purchase through my links, you are helping to keep my cost overhead for running my blog down. It’s also a nice, indirect, pay-it-forward way to show your love to a small, indie owned business. Thanks much and Namaste!

Coupons
Occasionally coupons are offered for single orders only. Not valid on previous purchases or when combined with any other promotional offers. Applies only to merchandise purchased from the Divine Lotus Healing shop. Not applicable to items sold in the office, at craft fairs, on Etsy, or in person through classes and or healing sessions. Said coupons are not advertised. Check for coupon expiration dates as coupon cannot be honored after coupon has expired.

International Buyers
Divine Lotus Healing does not ship tangible goods internationally at this time. Everything else: digital downloads, MP3’s & online sessions can be purchased internationally.

Refund Policy
Aura Sprays, Herbal Products, Classes, Sessions & Digital Downloads are 100% NON-refundable. No refunds, returns or exchanges can be made on Aura Sprays, Herbal Products, Classes, Sessions & Digital Downloads. Once your payment is processed refunds are not given, under any circumstance.

Shipping
Divine Lotus Healing ships via U.S. Postal Service (USPS) using First Class Mail and Priority Flat Rate Shipping from the Cambridge/Boston area, USA.

Items are shipped 1-3 business days after the payment is received. Custom made items are generally shipped within 2-5 days after the payment is received. If you are buying multiple items at the same time, some items may be grouped into multiple shipments to keep the shipping costs low. All items come packaged in a sturdy shipping box and wrapped in recycled wrapping material from Laura’a supplies (usually whatever she has saved from other packaging as part of her “green living” commitment).

Information pertaining to herbalism and natural care products contained on this site is not intended to be a substitute for medical treatment or diagnosis. All persons should consult their medical care provider prior taking or relying upon any herbal product. The information presented in this is for informational, reference and educational purposes only and should not be interpreted as a substitute for diagnosis and treatment by a health care professional. Although, the information presented herein is based on material provided by researchers and sources deemed reliable, we do not presume to give medical advice. The statements made pertaining to herbalism, supplements and natural care products on this website have not been confirmed by the FDA.

The products in the Divine Lotus Healing shop are not meant to give or recommend medical advice. Always consult a licensed medical professional before using any health related product. If you are pregnant or are trying to become pregnant it is recommended that you seek the supervision of a licensed medical professional before using any products in this shop.

Do not ingest the products. Avoid spraying on or near the eyes. Products are skin and fabric safe. If you are concerned about allergic reaction or staining of fabrics it is recommended that you test on a small area before using.

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.  When you click on and/or make a purchase through a link to an Amazon affiliate link placed on our website, we may receive a small commission at no additional cost to you.

Who we are

Our website address is: https://divinelotushealing.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

Third party apps, automated industry standard practices

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

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Additional information

How we protect your data

Third party procedures are in place

What data breach procedures we have in place

Third party procedures are in place

What third parties we receive data from

Google analytics, mailchimp

What automated decision making and/or profiling we do with user data

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Industry regulatory disclosure requirements

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